FAQ

General Questions and Answers

I can’t find my screws. Where are they?
Q. I can’t find my screws. Where are they? A. All screws are preinstalled into the holes of chair aside from the 2x M6 screws which are located in the sma...
Tue, 2 May, 2017 at 12:32 PM
How do I install my side caps ?
Q. How do I install my side caps ?  A. Please refer to this video. https://www.youtube.com/watch?v=B9whD4FbAsc&t=30s
Tue, 2 May, 2017 at 12:34 PM
How long is shipping in the UK?
Q. How long is shipping in the UK? A. Any orders will be dispatched within 24 hours on a working day and then it is 1-5 working days at the very most for ...
Tue, 13 Feb, 2018 at 11:37 AM
How much does shipping cost?
Q. How much does shipping cost? A. All costs are calculated at checkout once you’ve selected your product and input your address.
Tue, 2 May, 2017 at 12:37 PM
My recliner mechanism arrived but it’s not sitting at a 90 degree angle. What do I do?
Q. My recliner mechanism arrived but it’s not sitting at a 90 degree angle. What do I do?  A. Please refer to this video. https://www.youtube.com/watch?v=vv...
Tue, 2 May, 2017 at 12:38 PM
I wish to ship to the USA/Canada but it says no shipping options are available
Q. I wish to ship to the USA/Canada but it says no shipping options are available. What do I do?  A. Please head over to usa.gtomegaracing.com for USA or ...
Tue, 2 May, 2017 at 12:40 PM
A piece of my product has broken. What do I do?
Q. A piece of my product has broken. What do I do?  A. Please email us through our contact form or at [email protected] with a photo of the broke...
Tue, 2 May, 2017 at 12:41 PM
There’s an item from my order missing?
Q. There’s an item from my order missing? What do I do?  A. Please email us through our contact form or at [email protected] with your order ID. We ...
Tue, 2 May, 2017 at 12:43 PM
How do I change my address ?
Q. How do I change my address? A. Please email us through our contact form or at suppor[email protected] with your order ID and the address change.
Tue, 2 May, 2017 at 12:43 PM
My Master XL Lumbar has no straps
Q. I received a Master XL office chair but my lumbar support has no straps. Why is this? A. The Master XL lumbar support straps were removed with the newer ...
Tue, 2 May, 2017 at 12:44 PM